Terms of Service

Please read these Terms of Service (“Agreement” or “Terms”) carefully before using www.emergestudio.sg (“the Site”) operated by EMERGE FAM PTE. LTD. (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.emergestudio.sg.

This Agreement is between you and EMERGE FAM PTE. LTD. (“us”, “we”, or “our”). Alongside our Privacy Policy, these Terms (collectively, the “Terms” or “Agreement”) govern your use of the website, www.emergestudio.sg (the “Site”), our mobile applications, and other services that we offer, including those provided at our physical studios (the “Services”). By accessing or using the Services in any manner, including visiting or browsing the Site, downloading the mobile app(s), or contributing content to the Site or via the mobile app(s), you agree to be bound by the Terms. You are only authorised to use the Services if you agree to abide by all applicable laws and these Terms. Please read these Terms carefully and save them. If you do not agree with them, you should leave the Site and/or mobile app and discontinue use of the Services immediately.

Changes to this Agreement

We reserve the right to modify these Terms at any time, at our sole discretion. If we make material changes to this Agreement, such modifications will be effective once we provide you with notice of the amended agreement, as permitted under applicable law. This notice may be provided via email, posted notice on the Site or mobile apps, or by other means at our discretion. Your continued use of the Services after receiving such notification will constitute your acceptance of the modified terms. If you do not agree to any part of this Agreement or any changes to this Agreement, do not use or continue to access the Site or Services.

Student Packages

To qualify for the purchase and sharing of Student Packages (“Student member”), you must be one of the following students in Singapore:

  • Full-time Tertiary (excluding post-graduate), including Junior College and Polytechnics.

Valid student IDs must be presented at check-in for each class.

Accessing the Services and Account Security

To access the Services, you may be asked to provide certain details or other information. It is a condition of your use of the Services that all the information you provide to us is accurate, current, and complete. Failure to provide accurate and complete information may result in the termination of your access to the Services.

By using this site, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction and you have given us your consent to allow any of your minor dependents to use the Service. By using the Services, you represent that you are over 15 years of age, and, if between the ages of 15 and 18, your parent or guardian has consented to the Terms and your use of the Services.

From time to time, we may restrict access to some or all parts of the Services, including studio classes, the Site, and mobile apps.

To access certain Services on the Site and mobile app, you will need to create an account. You may not use another person’s account. You are solely responsible for all activities that occur under your account. You agree to keep your account password secure and confidential. Notify us immediately of any breach of security or unauthorised use of your account.

Intellectual Property Rights

The content on the Site and mobile apps, including text, software, scripts, graphics, photos, sounds, music, videos, interactive features, and the like (“Content”) and the trademarks, service marks, and logos contained therein (“Marks”), are owned by or licensed to EMERGE, subject to copyright and other intellectual property rights under the law. Content on the website is provided to you “as is” for your information and personal use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes without the prior written consent of the respective owners. We reserve all rights not expressly granted in and to the website and the Content. Any questions, comments, suggestions, ideas, feedback, or other information about the website or services provided by you to the Company are non-confidential and shall become the sole property of EMERGE.

You agree not to engage in the use, copying, or distribution of any of the Content other than expressly permitted herein. You agree not to circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the website or the Content therein.

Studio Policies, Rules and Regulations

  • Cancellations: Classes cancelled later than 9 PM the day before the scheduled class will be charged in full. If you arrive late for a class, you will be denied entry, and that session will be forfeited. Payment for credits is non-refundable unless otherwise stated in the Terms. All sessions must be used within the stated months from the date of purchase.

  • Reservations: You must be physically present 5 minutes before the start of your scheduled class or your spot may be given to a waitlisted client.

  • Personal Belongings: We are not responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risk for any loss of your personal belongings.

  • Late Arrivals and Early Departures: If you are running late, please call the studio. The front desk will hold a reservation until the class begins, but we cannot guarantee your spot. Customers arriving late will not be admitted to class. If you plan to leave early, please notify the instructor ahead of time. No re-entry is allowed.

  • Miscellaneous: Always bring the bike to a complete stop before dismounting. If recovering from an injury or illness, notify the instructor before class starts.

Additional Studio Policies

  • Health and Safety: Ensure that you are physically fit and healthy to participate in our classes. If you have any medical conditions, consult your doctor before attending.

  • Proper Attire: Wear appropriate workout attire and bring a towel and water bottle. Cycling shoes with SPD cleats are recommended.

  • Cleanliness: Please wipe down the equipment after use with the provided disinfectant wipes.

Refund Policy

Classes and membership packages are non-refundable. No exceptions. We do not offer refunds on purchases for our services, beyond your statutory rights. We encourage you to make modest initial membership purchases to ensure you like us and can reach the venue easily before making larger purchases.

Unused merchandise will be accepted for a full refund within 7 days of purchase. After 7 days, a store credit will be issued for up to 30 days. No returns will be processed without a receipt.

Termination & Survival

We may terminate your access to the Services at any time, without cause or notice. You may terminate your account or any membership that you have purchased, at any time, for any reason, by following the instructions on the “My Account” page or by contacting your local studio via phone or email. We may terminate your account or membership at any time, without notice, if you breach these Terms. If we terminate your account or membership due to a breach of these Terms, you will not be entitled to a refund of any fees.

The following provisions will survive termination of this Agreement: (1) Termination & Survival; (2) Intellectual Property Rights; (3) Governing Law; (4) Indemnity; (5) Limitation of Liability.

Personal Fitness Declaration

You should not exercise beyond your own abilities. If you have a medical condition that might interfere with your safety, seek advice from a medical professional before attending a class. Follow all rules and instructions, including warning notices, when using our equipment and facilities. If you feel ill during your class, notify us immediately. If you have a disability, follow any reasonable instructions to ensure safe exercise.

Governing Law

This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Singapore, without giving effect to any principles of conflicts of law.

Indemnification

You agree to release, indemnify, and defend EMERGE FAM PTE. LTD. and any subsidiaries, affiliates, related companies, suppliers, licensors, and partners, and the officers, directors, employees, agents, and representatives of each (the “EMERGE Entities”) from all third-party claims and costs (including reasonable solicitors’ fees) arising out of or related to: (1) your use of the Services; (2) your conduct or interactions with other users of the Services; (3) your breach of this Agreement. We will notify you promptly of any such claim and will provide you (at your expense) with reasonable assistance in defending the claim. You will allow us to participate in the defence and will not settle any such claim without our prior written consent. We reserve the right, at our expense, to assume the exclusive defence of any matter otherwise subject to indemnification by you. In that event, you will have no further obligation to defend us in that matter.

Limitation of Liability

By attending classes, events, activities, and using the studio facilities and equipment, you acknowledge the inherent risks and dangers of the strenuous nature of these activities. You acknowledge that you have been fully informed of the potential adverse physiological occurrences, including abnormal blood pressure, fainting, heart attack, or death. You voluntarily choose to participate in intense physical exercise and assume all risk for your health and well-being. You agree to assume full responsibility for yourself and anyone you book for with this account and fully release, indemnify, and hold harmless the EMERGE Entities.

You agree that, to the maximum extent permitted by law, the EMERGE Entities will not be liable to you under any theory of liability. Without limiting the foregoing, you agree that, to the maximum extent permitted by law, the EMERGE Entities will not be liable for any indirect, incidental, consequential, special, or exemplary damages, loss of profits, business interruption, reputational harm, or loss of data (even if foreseeable) arising out of or in any way connected with your use of, or inability to use, the Services.

We make no promises with respect to, and expressly disclaim all liability for: (1) products, services, information, programming, or anything else provided by a third party that is accessible to you through the Services; or (2) the quality or conduct of any third party you encounter in connection with your use of the Services. Your sole remedy for dissatisfaction with the Services is to cease using the Services.

Member Assumption of Risk and Release

You warrant and represent that you do not have any medical or mental condition or disability, or disease, which could worsen during exercise or result in damage to your health if you engage in any physical activity at the studio. You agree to exercise responsibly and with due care for your own medical and mental condition at all times. You accept all risks of injury from studio activities and using any studio equipment. The studio and any other EMERGE facility you visit do not, to the extent permitted by law, accept any liability for injury, disability, death, or loss or damage to person or property, except those arising from their negligence or breach of this Agreement.

Entire Agreement

This Agreement constitutes the entire agreement between the parties. All conditions, warranties, or other terms not expressly contained in this Agreement (actual or implied), or not imposed or required to be binding by applicable statute in respect of the services or goods supplied by us, our employees, servants, or agents, are hereby excluded. The parties acknowledge that they have not relied on any oral or written representations or other promises or assurances not contained in this Agreement. The parties waive all rights and remedies which might otherwise be available to them in respect thereof, except that nothing in this Agreement will limit or exclude any liability for fraud or fraudulent misrepresentation.

Contacting Us

If you have any questions about these Terms, the Services, the Site, or mobile apps, please contact us at: contact@emergestudio.sg.